Privacy Policy

 

Last Updated: 12th January 2025.

 

Ivy Facility Maintenance is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit our website, or engage with our services.

 

1. Information We Collect

 

We collect the following types of information:

• Personal Information: When you fill out a contact form, request a service, or communicate with us, we may collect personal information such as your name, email address, phone number, and address.

• Technical Information: We automatically collect information about your visit to our website, including your IP address, browser type, operating system, pages viewed, and referring links. We use this information to enhance our website’s performance and analyze visitor behavior.

 

2. How We Use Your Information

 

We use the collected information for the following purposes:

• To Provide Services: To communicate with you, schedule maintenance services, and fulfill your requests.

• Customer Support: To respond to your inquiries, provide assistance, and handle any service-related issues.

• Website Improvement: To analyze website usage and improve our content and services.

• Marketing: If you consent, we may send you promotional messages about our services. You can unsubscribe at any time by clicking the unsubscribe link in our emails.

 

3. Sharing Your Information

 

We do not sell or rent your personal information. We may share your data:

• With Service Providers: We work with third-party providers who assist in delivering our services, such as hosting services or customer support platforms. These providers are bound by strict confidentiality agreements.

• Legal Obligations: We may disclose information to comply with legal obligations, respond to legal processes, protect our rights, or address fraud or security issues.

 

4. Data Retention

 

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, we securely delete or anonymize your data.

 

5. Your Rights

 

If you are located in the European Economic Area (EEA), you have the following rights under the GDPR:

• Access: Request access to your personal information.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your personal information in certain circumstances.

• Objection: Object to our processing of your information for direct marketing purposes.

• Data Portability: Request a copy of your data in a structured, machine-readable format.

• Withdraw Consent: Withdraw consent at any time where we rely on your consent to process your data.

 

To exercise any of these rights, please contact us at info@Ivyfm.co.uk.

 

6. Security

 

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no online platform can guarantee complete security.

 

7. Children’s Privacy

 

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

 

8. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Please review this policy periodically.

 

9. Contact Us

 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

 

Ivy Facility Maintenance Ltd

Email: info@ivyfm.co.uk

 

 

 

GDPR Compliance Statement

 

At Ivy Facility Maintenance, we respect your privacy rights and are committed to protecting the personal data of our customers and website visitors. We comply with the General Data Protection Regulation (GDPR) and apply the following principles:

• Data Minimization: We only collect the data we need to provide services effectively.

• Lawful Basis: We process personal data based on legitimate interest, contract necessity, and explicit consent, as required.

• Transparency: We clearly inform you of how we use your data and obtain consent where required.

• Data Security: We use appropriate security measures to protect your data from unauthorized access, disclosure, and modification.

• Rights of Individuals: We uphold your rights to access, correct, delete, or object to our processing of your data as defined under the GDPR.

 

To make a data request or inquire about our GDPR practices, please contact us at info@ivyfm.co.uk.